Passenger rights

The legislation for passenger rights

News Highlights

Fuel crisis and risky flights: what are the rights of passengers

Fuel crisis and risky flights: what are the rights of passengers

Conference "Take-offs without barriers"

Conference "Take-offs without barriers"

Rights of the passenger with disability and reduced mobility

Rights of the passenger with disability and reduced mobility

Compensation in the event of loss of or damage to baggage

Compensation in the event of loss of or damage to baggage

The passengers’ bill of rights

The passengers’ bill of rights

News

Denied boarding for overbooking

Passenger rights

Denied boarding for overbooking

What rights do I have if I’m denied boarding due to overbooking?

Assistance to passengers with disability and reduced mobility

Passenger rights

Assistance to passengers with disability and reduced mobility

How do I request assistance at the airport and during the flight?

Denied boarding for flight cancellation

Passenger rights

Denied boarding for flight cancellation

What rights do I have if I am denied boarding due to a flight cancellation?

No entitlement to compensation for flight cancellation

Passenger rights

No entitlement to compensation for flight cancellation

When are you not entitled to compensation for a cancelled flight?

Application of passenger rights legislation

Passenger rights

Application of passenger rights legislation

Who has the rights to the forms of protection envisaged for the passenger?

Reference legislation

Passenger rights

Reference legislation

What is the reference legislation on passengers’ rights?