03 September 2018

Compensation in the event of loss of or damage to baggage

What compensation is envisaged by law if my baggage is lost or damaged during the flight?

If checked baggage is lost or damaged or delivery is delayed, the passenger has the right to compensation:

up to 1000 SDRs (approximately 1,164.00 euros) with airlines from the European Union and countries that have ratified the Montreal Convention
up to 17 SDRs (approximately 19.00 euros) per kg with airlines from countries that have ratified the Warsaw Convention

This compensation is not due to passengers who have an additional insurance.

Countries that have ratified the Convention for the unification of certain rules relating to international air transport are:

PAESI

Albania
Arabia Saudita
Australia
Austria
Bahrain
Barbados
Belgio
Belize, Benin
Bosnia-Erzegovina
Botswana
Brasile
Bulgaria
Camerun

Canada
Capo Verde
Cina
Cipro
Colombia
Croazia
Cuba
Danimarca
Egitto
El Salvador
Emirati Arabi Uniti

PAESI

Equador
Estonia

Egitto
El Salvador
Emirati Arabi Uniti
Equador
Estonia

Finlandia

Francia
Gambia
Germania
Giappone
Giordania
Grecia
Irlanda,
Islanda
Isole Cook
Italia
Kenya
Kuwait
Lettonia
Libano
Lituania,
Lussemburgo

PAESI

Macedonia
Madagascar
Maldive
Malesia

Macedonia
Madagascar
Maldive
Malesia

Mali
Malta
Messico
Mongolia
Namibia

Nigeria
Norvegia
Nuova Zelanda
Oman
Paesi Bassi
Pakistan
Panama
Paraguay
Perù
Polonia
Portogallo

PAESI

Principato di Monaco
Qatar
Regno Unito
Repubblica Araba Siriana,
Repubblica Ceca
Repubblica di Korea
Repubblica Dominicana
Repubblica Unita della Tanzania
Romania
Saint Vincent e Grenadines

Singapore
Slovacchia
Slovenia
Spagna
Stati Uniti d’America

Sud Africa
Svezia
Svizzera
Tonga
Ungheria
Uruguay
Vanuatu

The updated list can be consulted on the website of the International Civil Aviation Organization (ICAO) on the page www.icao.int

Remember that items of value such as

important documents and cash,
life-saving medicines
fragile items (mobile phones and chargers, cameras, video cameras, CD players, etc.)

should be placed in cabin baggage or kept on your person.

The weight of checked baggage permitted for transport (both hand and hold) varies from airline to airline.

We recommend checking beforehand on the airline website and on the electronic ticket what weight is allowed so that you won’t have to pay additional costs at the time of check-in at the airport.

Text by Alisè Vitri

Published on 04 April 2018
Photos: Sisterscom.com, Shutterstock