06 February 2019

New-look SWISS concourse in Zurich’s Check-in 1

A fresh new look with a new check-in desk concept, waiting zones and screen displays
Swiss International Air Lines (SWISS) is the Airline of Switzerland, serving over 100 destinations in 43 countries worldwide from Zurich, Geneva and Lugano and carrying some 17 million passengers a year with its 90-aircraft fleet.
The SWISS concourse in Zurich Airport’s Check-in 1 has been given a fresh new look with a new check-in desk concept, waiting zones and screen displays all in the SWISS design to enhance the airport experience for departing SWISS customers in all travel classes. SWISS First guests can also look forward to a modernized and exclusive check-in lounge.
Airport Ticket Office Business
The SWISS concourse in Zurich Airport’s Check-in 1 was unveiled yesterday in a fresh new design. The improved zonal structure and clear design elements, all in the familiar SWISS style, should help travellers optimally find their bearings and enhance the comfort and convenience for departing SWISS customers in all seating classes.
With such strong design accents as the quality light oakwood and the atmospheric lamps that are familiar from the SWISS airport lounges, the modernized SWISS check-in concourse is both practical and appealing. The check-in desk concept for groups, families and premium travellers has also been revised. And new waiting zones have been created at the concourse’s northern and southern ends in which customers in any class of travel can rest and relax in comfortable armchairs by Swiss manufacturers Vitra and DeSede before passing through security.
Check-in Lounge First
An exclusive check-in lounge for SWISS First guests
The check-in lounge for SWISS First travellers and HON Circle members has also been totally modernized. The new facility offers an exclusive check-in service with extensive privacy, thanks to its separate entrance and sophisticated construction.
With the new design and appearance of our SWISS check-in concourse, we are ensuring that the SWISS travel experience begins well before the flight,” said SWISS CEO Thomas Klühr at the new concourse’s formal opening on Tuesday 5 February. “These new facilities substantially enhance the pre-flight comfort and convenience for all our customers. And I am delighted that, by continuing to invest in our service product both on the ground and on board, we can offer our guests such a quality air travel experience.”
Stephan Widrig, CEO of airport operator Flughafen Zürich AG, was equally pleased. “As Zurich’s hub carrier, SWISS is a key partner of ours,” he explained. “And with its redesigned concourse in our Check-in 1, SWISS has raised its presence and profile even more among our airport users.”
The modernization work was conducted in Zürich between April 2018 and February 2019, with no interruption of regular check-in operations. SWISS has invested several million Swiss francs in its concourse redesign. As The Airline of Switzerland, SWISS embodies traditional Swiss values, and is committed to delivering the highest product and service quality. With its workforce of over 8,800 personnel, SWISS generated total operating income of around CHF 5 billion in 2017. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline grouping. 
Edited by Alisè Vitri
Source and photos: Media Relations Swiss International Air Lines Ltd.
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