Venice Airport increasingly inclusive
Venice Marco Polo Airport reinforces its commitment to an airport model that is increasingly inclusive, accessible and attentive to the needs of every passenger. The Venetian airport, an international gateway to the North-East and a strategic hub for tourism to Venice and the Veneto region, has launched a structured path that redefines spaces, services and communication methods with a person-centred approach.
The goal is clear: to guarantee autonomy, comfort and ease of use to travellers with visible and invisible disabilities, reduced mobility or specific needs, integrating accessibility as a permanent element of the airport experience.
An airport designed for everyone
The inclusiveness project is not limited to regulatory compliance, but introduces an overall review of the terminal. Orientation within the airport has been improved through clearer signage, intuitive pictograms and uniform indications, designed to facilitate immediate understanding of spaces and services.
Inclusion thus becomes an integral part of the standard experience, overcoming the concept of "dedicated" service to become an integrated system that benefits all Travellers, from families to senior passengers, up to those traveling for business or international tourism.
Renovated spaces and enhanced comfort
Among the most significant interventions:
✔ area dedicated to guide dogs, located near the terminal and equipped to ensure safety and comfort for assistance animals and their companions;
✔ renewed special assistance, with more comfortable furnishings and environments designed to reduce stress while waiting before boarding;
✔ call and assistance points distributed throughout the terminal, to request support quickly and easily;
✔ food & beverage areas with accessible furniture, adequate tables and barrier-free paths, to make it easier to stop before the flight.
The intervention also extends to reserved parking spaces and internal paths, designed to ensure fluidity of movement and safety.
PRM services and personalized assistance
The Venetian airport offers a free assistance service for passengers with disabilities and reduced mobility (PRM), which can be activated through the airline at least 48 hours before departure. The support includes accompaniment from the point of arrival at the airport to boarding and assistance during all stages of the journey.
This organization allows us to guarantee high quality standards, coordinating assistance between the company and airport staff.
Technology and digital orientation
Inclusivity also extends to digital tools: interactive maps, guided routes and intuitive information systems promote greater autonomy, reducing the need for continuous intervention by staff.
Venice and major international events
The evolution of Venice airport is part of a broader strategy to enhance the airport in view of the major international events hosted by the area.
