Unruly passengers: new measures at Fiumicino and Ciampino

At the airports of Rome Fiumicino and Ciampino , new measures are coming to counter the improper behavior of unruly passengers, the so-called unruly passengers, and ensure a safer, more orderly and respectful travel experience for everyone. The new Memorandum of Understanding, signed by Aeroporti di Roma, ENAC, the Border Police and air transport trade unions, aims to prevent and manage episodes of aggression, harassment or misconduct towards airport staff in a more timely manner.

The initiative specifically concerns the airports of Fiumicino and Ciampino and is part of the path already launched at national level by ENAC and the Ministry of the Interior to strengthen the protection of airport operators. The message for passengers is clear: compliance with the rules and staff is an essential part of travel safety, both on land and on board.

The Protocol provides for awareness-raising actions aimed at Travellers, with new institutional communication initiatives at Leonardo da Vinci airport. At Fiumicino, information totems, digital content and messages dedicated to respect airport staff and collaboration will be used in the various phases of the journey, from check-in to controls, up to boarding.

Alongside the communication, operational measures will also be introduced to intervene more quickly in the event of critical issues. These include dedicated telephone lines to report dangerous situations to the ADR Security Operations Rooms in Fiumicino and Ciampino, which will be able to activate the intervention of the Border Police present at the airports and, if necessary, of health personnel.

The procedures will be included in the Airport Regulations of the two airports, so as to be known and applied by the personnel involved in the various operational activities. The aim is to make prevention more effective, reduce risks for workers and contribute to the continuity of airport services.

For its staff, ADR will also evaluate additional tools to support security, such as the use of body cams or the extension of video surveillance in the most sensitive areas. There are also training courses for the management of conflict situations and psychological and legal support services for employees who are victims of aggression. Finally, the Protocol provides for the establishment of a Monitoring Committee for Fiumicino and Ciampino, composed of 14 members, in charge of following the progress of the recorded episodes, analyzing the causes and proposing any new operational actions.