Bologna Airport launches assistance on WhatsApp
Bologna Guglielmo Marconi Airport strengthens its assistance channels by introducing a new support service via WhatsApp. Travelers can send inquiries easily and directly by chatting with the Customer Care team through the world's most widely used instant messaging app.
To access the service, simply save the number +39 051 6479615 or click on the link available on the airport website. The operators are active every day, from 9:00 to 17:00, while the automatic chatbot system – supported by artificial intelligence – responds 24 hours a day, guaranteeing continuous assistance.
This new channel expands the functionality already available through Messenger, integrating into a multi-channel contact ecosystem aimed at making the travel experience even more fluid and personalized. In addition to WhatsApp and Messenger, passengers can also contact Bologna airport by phone or email, freely choosing the most convenient way.
The initiative is part of Bologna Airport's Innovation Plan, which aims to improve accessibility and quality of services, reflecting the airport's founding values: innovation, attention to people, responsibility and team spirit.
The new service is also visible on the homepage of the official website and in the real-time flights section, where the WhatsApp icon appears next to the Messenger icon, making contact immediate and intuitive. A further step forward to make travel increasingly connected, simple and tailor-made.
