Air Cairo renews digital services
Air Cairo strengthens its digital transformation with a strategic agreement signed with Salesforce and Arcsen. The goal is to improve the relationship with passengers, make internal processes more efficient and offer increasingly personalized services along all stages of the journey.
The company will adopt Salesforce Customer 360, becoming one of the first Egyptian airlines to use this platform to integrate sales, marketing, customer service, loyalty programs, contact center, claims and cargo services into a single system.
For passengers, the new digital ecosystem should result in faster responses and more timely communications. Thanks to artificial intelligence and advanced data analysis, 24-hour digital assistants will be available to support bookings, flight management, check-in and assistance requests.
The system will also be used to send operational updates regarding changes, delays and other changes to the journey, providing a more connected experience and easier management of information.
The agreement is part of the innovation path already started by Air Cairo, which has introduced services such as online check-in and Air Cairo Holidays, the platform for booking flights, hotels and transport in an integrated way.
