Virtual Assistant at Rome Fiumicino Airport
Aeroporti di Roma (ADR) launches Virtual Assistant, an advanced digital assistant based on artificial intelligence, to improve the travel experience of the millions of passengers who pass through Rome Fiumicino airport every year, confirmed as the Best Airport in Europe for the seventh year by ACI Europe.
This cutting-edge generative artificial intelligence solution, developed in collaboration with Amazon Web Services (AWS) and Storm Reply, responds to the most urgent needs of Travellers by providing real-time information and support.
The Virtual Assistant provides passengers with quick and easy access to essential travel information, accompanying them throughout the airport experience.
Available through ADR's WhatsApp Chatbot and the official www.adr.it website, the new digital tool (through the official mascot of Aeroporti di Roma ADRYX) allows Travellers to stay informed at the airport, providing real-time updates on flights, information on airport services and personalized recommendations for a pleasant experience inside the terminals.
Features of the Virtual Assistant at Rome Fiumicino Airport
Key features of the Virtual Assistant that naturally interacts with passengers through text or voice messages include:
- Real-time flight information: instant updates on departures, arrivals, delays and gate changes.
- availability of parking spaces: Travellers can check where to park their car at the airport.
- Information on transport services: buses, taxis, trains to get to or from the airport.
- Recommendations on Terminal amenities: restaurants, shops, shopping malls and more.
- Baggage tracking: Accurate information about your baggage collection points and status.
- Connection assistance: Personalized guidance for Travellers on connecting flights.
- Multilingual support: Communication in multiple languages to assist the different international Travellers to Rome.
ADR's Virtual Assistant provides secure, high-quality AI responses while maintaining strict data privacy standards essential to airport operations. The Virtual Assistant at Rome Fiumicino Airport is now available to all departing and arriving passengers, with additional features coming in the coming months.
