Treviso Airport: Welcome Gate service for non-Schengen passengers

Welcome Gate, the new service born from the collaboration between the Border Police, CPIA "Alberto Manzi" of Treviso and AER TRE - SAVE Group to simplify the entry and exit procedures of passengers traveling to and from non-Schengen destinations, is operational at Treviso Canova Airport.

The project intervenes above all on the difficulties related to language barriers and the increasing digitization of controls, two aspects that can slow down flows or create uncertainty for Travellers less familiar with airport procedures.

Linguistic assistance during the course

Supporting passengers are the students of the CPIA "Alberto Manzi", many of whom are bilingual. After a training course, they make their language skills available to provide information and guidance within the airport. Their task remains distinct from control activities: students do not intervene in border checks, which continue to be carried out exclusively by the Police.

For the passenger, the advantage is therefore being able to count on practical help to better understand directions, steps and procedures, especially at times when language can be an obstacle.

A free service integrated into the airport's activity

Welcome Gate at Treviso airport is a free service and is organized in such a way as to fit into the normal operations of Canova. AER TRE contributes to the management of the service by identifying the most suitable time slots and coordinating its presence with other airport activities. The goal is not to replace or modify border controls, but to make their context easier, improving communication and flow management.

The project thus strengthens the reception of non-Schengen passengers with a simple but concrete service, especially useful for those with greater language difficulties or need additional support to orient themselves during the passage through the airport.