Wizz Air introduces Disruption Assistance for travel disruptions

Wizz Air strengthens its passenger assistance with the launch of Disruption Assistance, the new service developed in collaboration with HTS - Hopper Technology Solutions and integrated into the company's direct channels, from the wizzair.com website to the Wizz Air app.

The solution allows customers to more quickly and easily manage any unforeseen events on the day of travel, offering real-time rebooking options in the event of delays of two hours or more or cancellations on the day of departure. Wizz Air thus becomes the first European airline to offer passengers such a solution across its network.

The service can be added directly during the booking process. On the day of departure, HTS monitors flight operations and proactively alerts customers who have purchased Disruption Assistance, proposing travel alternatives to their final destination. In the event of an eligible disruption, the passenger can also be re-routed with another airline, at no additional cost within a certain limit.

The novelty is designed to offer greater flexibility especially in situations where the inconvenience does not yet fall within the thresholds provided for by the European Regulation EC261, which protects passengers in the event of cancellations, long delays of more than three hours or denied boarding. Disruption Assistance does not replace the rights already recognised by European legislation, but complements Wizz Air's existing assistance, expanding the possibilities of support for the traveller.

A further element of flexibility concerns reimbursement. If the customer is not satisfied with the proposed rebooking options, they can get a 100% refund of the booking and still choose to take the original flight. The refund also includes WIZZ services purchased, such as baggage, seats, WIZZ Priority and other similar ancillary products.

The launch comes ahead of the summer season, a period in which the increase in air traffic can make delays and cancellations more frequent. For summer 2026, European traffic is expected to be at record levels, with expected demand growth of 5.8% and flights increasing by 3% year-on-year, according to Eurocontrol.

With Disruption Assistance, Wizz Air expands its portfolio of ancillary services and continues on the path defined by the Customer First Compass program, based on product, price, service and communication. The company plans to invest €14 billion over the next three years to improve every customer touchpoint, focusing on punctuality, convenience, innovation and quality of care.

The new service is aimed in particular at travellers who want more control in case of unforeseen events, from families to groups to those flying for short stays or scheduled connections. The goal is to make the travel experience easier and more predictable, even when delays and cancellations risk changing departure plans.