Turkish Airlines integrates Google Find Hub for baggage retrieval
Turkish Airlines strengthens its digital innovation journey thanks to a new collaboration with Google. The company is among the launch partners of the "share object location" feature of Google Find Hub, officially integrating location links into the process of managing and retrieving lost or delayed luggage.
The initiative aims to make the management of cases of baggage misunderstandings faster and more efficient, improving the passenger experience throughout the entire journey, from departure to arrival.
How Location Sharing Works
Travellers using a Find Hub-compatible location tag or accessory attached to their baggage can generate a secure link directly from the Google Find Hub app.
The procedure is simple:
- open the Find Hub app,
- select the lost item,
- tap "Share Object Location",
- generate a unique and secure URL.
The link can be provided to Turkish Airlines staff, who will view the location of your baggage with real-time updates, facilitating search and return operations.
Total passenger safety and control
Location sharing is done in full respect of privacy. Passengers retain complete control:
- sharing can be stopped at any time from the app,
- links automatically expire after seven days,
- the system is deactivated when the object returns to the owner's possession,
- Location data is encrypted.
These safeguards ensure transparent and secure information management.
Innovation on a global network of more than 350 destinations
With this technological integration, Turkish Airlines consolidates its passenger-first approach and strengthens the quality of services on a network covering more than 350 destinations in Europe, the Middle East, Asia, Africa and the Americas.
Partnering with Google allows you to leverage the Android ecosystem and a global network of more than a billion devices to make it easy to find items and luggage, wherever they are.
For travellers who choose Turkish Airlines, the new feature represents a further step towards a more reassuring experience, reducing the time it takes to handle misunderstandings and improving transparency in baggage tracking.
