SAS partners with Google to track lost luggage
SAS Scandinavian Airlines enhances the digital experience of its customers by introducing the "Share Item Location" function within Find Hub. The new feature allows travellers to securely share the real-time location of a compatible tag or accessory directly with SAS teams, in case of lost luggage. The goal is to give you more control and peace of mind during your journey, while improving efficiency in your recovery operations.
How Location Sharing Works
Through the Find Hub app, passengers can view the tracked objects on the map. With the new feature, you can generate a secure, time-limited link and send it to SAS representatives via the Self Service Reporting Tool you already use for baggage reporting. This system allows Travellers to actively participate in the process and monitor the status of their luggage without having to contact support by phone.
The shared link provides SAS personnel with precise location information, facilitating faster and more targeted intervention. Sharing can be stopped at any time, and all data is protected by encryption.
More efficiency in baggage retrieval
Integrating the function into operational processes allows the airline to locate and return baggage in a more timely manner. SAS also works with partners in the travel ecosystem to ensure that the solution is fully interoperable. Several international airlines have already adopted Find Hub location sharing in their baggage handling process, with more to come.
An evolving digital ecosystem
SAS continues to develop digital tools designed to make travel easier and less stressful. The focus is on improving reliability, transparency and quality, offering passengers concrete technological solutions in the most delicate moments of the journey, such as baggage management.
